Role: Lead Designer
PM: Abhi Sharma, Isaac Kim
Engineering: Cameron Cooper
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OverviewTransferring patients from the hospital to long term acute care facilities is notoriously inefficient; involving lots of people, paperwork, logistics, and time. Studies have shown that poor coordination during patient transfer is directly associated with negative outcomes such as medication-related errors, adverse drug events, emergency visits, and hospital readmissions.
OutcomesWe built a workflow management tool specifically for LTAC facilities to process inbound patient referrals quickly, centralize communication, and manage patient intake from referral to admission. This product carried an initial TCV of $3M and signaled Loyal’s entry into a new market, requiring a high degree of collaboration with leadership and cross-functional teams throughout from start to finish.